Privacy Policy
Last updated: January 29, 2026
Your privacy is our priority
This Privacy Policy explains what data we collect, how we process it, and what rights you have.
Data Controller
The controller of your personal data is:
BROWIN Spółka z ograniczoną odpowiedzialnością Spółka komandytowa
ul. Pryncypalna 129/141
93-373 Łódź, Poland
Tax ID (NIP)
PL 729-268-73-25
REGON
101003641
KRS
0000459418
BDO
000008185
Contact for Data Protection Matters
For matters related to personal data protection, you can contact us:
iodo@browin.pl
+48 42 23 23 200
+48 42 232 32 93
ul. Pryncypalna 129/141, 93-373 Łódź
Scope of Data Collected
When using the Chataptor service, we may collect the following categories of data:
3.1 Data provided by the user
- Name and surname
- Email address
- Phone number
- Company name and position
- Message content in conversations
3.2 Data collected automatically
- IP address
- Browser type and version
- Operating system
- Screen resolution
- Time and date of visit
- Pages viewed
- Traffic source (referrer)
Purposes of Data Processing
We process your personal data for the following purposes:
Service Provision
Chat support, message translation, platform functionality
Communication
Responding to inquiries, technical support
Analytics
Improving service quality, platform optimization
Marketing
Sending commercial information with your consent
Security
Detecting abuse, protection against attacks
Legal Obligations
Fulfilling obligations under applicable law
Data Recipients
Your data may be shared with the following categories of recipients:
IT Service Providers
Hosting, cloud data storage
Translation Services
Machine translation APIs (DeepL, OpenAI)
Analytics Tools
Google Analytics (with IP anonymization)
Public Authorities
When required by law
Data Transfer Outside EEA
In some cases, your data may be transferred outside the European Economic Area (EEA), e.g., to servers located in the USA. In such cases, we apply appropriate safeguards, including standard contractual clauses.
Data Retention Period
We retain your data for the period necessary to fulfill processing purposes:
| Data Type | Retention Period |
|---|---|
| Account data | Duration of use + 3 years |
| Conversation history | Duration of use + 1 year |
| Analytics data | Maximum 26 months |
| Billing data | 5 years (tax regulations) |
Your Rights
Under GDPR, you have the following rights:
Right of Access
You can obtain information about your processed data
Right to Rectification
You can request correction of inaccurate data
Right to Erasure
You can request deletion of data ("right to be forgotten")
Right to Restriction
You can request restriction of processing
Right to Data Portability
You can receive data in a machine-readable format
Right to Object
You can object to data processing
To exercise these rights, please contact us at iodo@browin.pl.
You also have the right to lodge a complaint with a supervisory authority - the President of the Personal Data Protection Office (PUODO).
Cookies
Chataptor uses cookies to ensure proper operation, analyze traffic, and personalize content.
9.1 Types of Cookies
Required for site operation (session, authorization)
Remembering user preferences
Google Analytics (with IP anonymization)
Google Ads (with user consent)
9.2 Managing Cookies
You can manage cookies through your browser settings. Please note that disabling certain cookies may affect site functionality.
Data Security
We implement appropriate technical and organizational measures to protect your data:
Privacy Policy Changes
We reserve the right to make changes to this Privacy Policy. We will notify you of significant changes via email / site notification. We recommend regularly checking this page.
Contact
For questions regarding this Privacy Policy, please contact us:
BROWIN Sp. z o.o. Sp.k.
ul. Pryncypalna 129/141, 93-373 Łódź